Terms of Service

Last updated: 2026-09-29

About us

These terms apply to on-site DJ system installation services in Anchorsholme and surrounding areas supplied by Lewis Hopkin trading as Hopkin DJ Systems (trading as Hopkin DJ Systems).

Our details are:

  • Address: 31 Lauderdale Avenue, Anchorsholme, Thornton-Cleveleys, FY5 3JP
  • Email: admin@hopkindjsystems.co.uk

These terms apply from 29 September 2026. They apply to consumers and businesses, although some legal rights described below apply only to consumers.

Quotes and site surveys

We may provide a written quote following your enquiry or a site survey. A site survey may be needed to assess the proposed installation, access, power supply, building structure, cable routes and other relevant requirements.

A quote will normally describe:

  • The installation services to be provided
  • Any equipment included
  • The total price in pounds sterling
  • VAT, where applicable
  • The deposit required
  • When payment is due
  • Any assumptions, exclusions or additional work that may be required

A quote is not a binding offer unless it says that it is. Quotes are based on the information available to us at the time and may need to be revised if the site, requirements or scope of work changes.

How a booking is formed

A booking is formed when we have:

  • Agreed the scope of work and price with you;
  • Confirmed an installation date; and
  • Received any deposit stated in the quote, where a deposit is required.

We will confirm acceptance by email or another written method. Until the booking is confirmed, we are not required to reserve a date or obtain equipment for you.

Any change to the agreed work must be agreed in writing. Changes may affect the price and installation date.

Prices and what is included

All prices are stated in pounds sterling. The price includes only the services and equipment expressly identified in the quote.

Unless the quote says otherwise, the price does not include work made necessary by:

  • Inadequate or unavailable electrical power;
  • Unsafe or unsuitable walls, ceilings, floors or other surfaces;
  • Difficult or restricted access;
  • Building, landlord, planning or other permissions;
  • Additional cabling, structural work or electrical work;
  • Changes requested after the booking is confirmed; or
  • Conditions at the site that could not reasonably be identified from the information provided or during a site survey.

We will tell you about additional work and its price before carrying it out where reasonably practicable. We will not charge for additional work that you have not agreed to, except where the work is necessary to address an urgent safety issue or to prevent damage and it is not reasonably practicable to obtain your agreement first.

Deposits and payment

Any deposit and its due date will be stated in the quote. A deposit may be used to reserve the installation date and cover equipment, preparation and other work undertaken for your booking.

Unless the quote states otherwise, the remaining balance is due when the installation is completed. We may suspend or refuse to begin work if an agreed deposit or other payment is overdue.

If you are a consumer, you will not lose any statutory rights by paying a deposit. If we cancel a booking without a lawful reason, we will refund payments made for services that we do not provide.

Your responsibilities

You must provide us with accurate information about the installation and the site. You must also:

  • Provide safe, clear and reasonable access at the agreed time;
  • Ensure that an authorised adult representative is available where reasonably necessary;
  • Provide suitable electrical power and access to it;
  • Obtain any landlord, building owner, venue, planning, management company or other permission required;
  • Tell us about restrictions on access, parking, working hours, noise, cabling, drilling or fixing equipment;
  • Tell us about asbestos, hazardous materials, hidden services, structural issues or other risks known to you;
  • Ensure that the proposed installation does not breach any building, lease, insurance or safety requirement; and
  • Obtain any necessary permission to use music, content, premises or equipment.

You must not ask us to carry out work that is unsafe or unlawful. We may refuse or stop work if the site is unsafe, access is unavailable, required permissions have not been obtained, or the installation cannot reasonably be carried out as planned.

Scheduling, delays and access

We will use reasonable care to attend on the agreed date and within any agreed time window. Installation dates and times may be affected by equipment availability, traffic, weather, illness, emergencies, access problems, third-party contractors or other circumstances outside our reasonable control.

If we expect a delay, we will contact you as soon as reasonably practicable and work with you to arrange a revised date. We are not responsible for losses caused by a delay where the delay is outside our reasonable control.

If we arrive at the agreed time but cannot reasonably access the site or carry out the work because of circumstances for which you are responsible, we may charge reasonable additional costs and may need to rearrange the installation. Any such charge will be explained to you.

Consumer cancellation rights

If you are a consumer and you book our services at a distance, such as online or by email, or away from our business premises, you normally have a legal right to cancel the contract within 14 days without giving a reason. The 14-day period normally begins on the day after the contract is formed.

To cancel, you must tell us clearly before the cancellation period ends. You may email admin@hopkindjsystems.co.uk or write to us at 31 Lauderdale Avenue, Anchorsholme, Thornton-Cleveleys, FY5 3JP. You may use clear wording stating that you wish to cancel, although no particular form is required.

If you cancel lawfully:

  • We will refund payments due to be refunded without undue delay and normally within 14 days of receiving your cancellation notice;
  • We may withhold the refund until goods supplied by us are returned, where applicable;
  • We will normally use the same payment method used for the original transaction unless we agree otherwise; and
  • If you expressly asked us to begin the service during the 14-day cancellation period, you must pay a proportionate amount for the work properly carried out up to the time you cancelled.

If the service has been fully performed during the cancellation period after your express request and confirmation that you would lose your cancellation right once the service was fully performed, the statutory cancellation right may no longer apply.

The statutory cancellation right may also be affected where equipment is made to your specifications or is clearly personalised, subject to applicable law. Nothing in these terms affects any cancellation or other rights that cannot legally be excluded.

Installation, workmanship and defects

We will carry out the installation with reasonable care and skill.

You should tell us as soon as reasonably possible if you believe that work is incomplete, defective or not in accordance with the booking. We will investigate and, where we are responsible, will take reasonable steps to put the issue right within a reasonable time.

Our responsibility for defective workmanship does not apply to problems caused by:

  • Equipment or materials supplied by you;
  • Incorrect use, alteration or interference after installation;
  • Damage caused by another person;
  • Normal wear and tear;
  • Unsafe, unsuitable or changed site conditions; or
  • Failure to follow instructions that we provide.

Consumers have legal rights under the Consumer Rights Act 2015. Services must be carried out with reasonable care and skill, and these statutory rights are not excluded or reduced by these terms.

Equipment and manufacturer warranties

Where equipment is supplied, it will be new or otherwise described in the quote. Manufacturer warranties, where available, will be passed to you to the extent that we are able to do so.

Manufacturer warranties are subject to the manufacturer’s terms and may require you to contact the manufacturer or follow its warranty process. A manufacturer warranty does not remove your statutory rights or our responsibility for installation work that we have carried out.

We are not responsible for a manufacturer’s failure to honour its warranty, but we will provide reasonable assistance where appropriate.

Liability

Nothing in these terms excludes or limits liability for:

  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation;
  • Breach of your statutory rights as a consumer;
  • Any other liability that cannot legally be excluded or limited.

Subject to the above, we are responsible for reasonably foreseeable loss and damage caused by our breach of these terms or our negligence.

We are not responsible for loss caused by information, materials, access, permissions, power supplies or equipment provided by you, or by circumstances outside our reasonable control.

If you are a business, we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of anticipated savings or loss of goodwill, except where such liability cannot legally be excluded.

Complaints

If you have a concern about our services, please contact us as soon as possible at admin@hopkindjsystems.co.uk or write to 31 Lauderdale Avenue, Anchorsholme, Thornton-Cleveleys, FY5 3JP.

Please explain the issue, provide your booking details and tell us what outcome you are seeking. We will review the complaint and respond within a reasonable time.

Personal data and cookies

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. We use information provided by you to respond to enquiries, prepare quotes, arrange and provide installations, take payments, communicate with you, maintain records and meet legal obligations.

The website is hosted by OVHcloud and our business email is provided by Migadu. They may process personal data as necessary to provide those services.

We will not use your personal data for direct electronic marketing where doing so would breach the Privacy and Electronic Communications Regulations 2003. Where required, we will obtain consent and provide a means to opt out.

Our website may use cookies or similar technologies. We will not place non-essential cookies on your device without the consent required by the Privacy and Electronic Communications Regulations 2003. Essential cookies may be used where necessary to operate or secure the website.

You may have rights under data protection law, including rights to access, correct, erase or restrict the use of your personal data, subject to legal exceptions. You can contact us using admin@hopkindjsystems.co.uk about your personal data.

You can also complain to the Information Commissioner’s Office, which is the UK supervisory authority for data protection matters.

Governing law

These terms and any contract between us are governed by the law of England and Wales.

The courts of England and Wales will have jurisdiction. If you are a consumer living in another part of the United Kingdom, you may also have the right to bring proceedings in the courts of the part of the United Kingdom where you live.