Refund Policy

Last updated: 2026-09-29

Refund and Cancellation Policy

This policy applies to DJ system installation services in Anchorsholme supplied by Lewis Hopkin trading as Hopkin DJ Systems (trading as Hopkin DJ Systems).

Address: 31 Lauderdale Avenue, Anchorsholme, Thornton-Cleveleys, FY5 3JP Email: admin@hopkindjsystems.co.uk

This policy is governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.

Your statutory cancellation right

If you are a consumer and the contract is made at a distance or away from our business premises, you usually have a statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The cancellation period is normally 14 days from the day after the contract is made. This right may not apply in the same way to business customers.

To cancel, send us a clear written statement before the cancellation period ends. You can email admin@hopkindjsystems.co.uk or write to us at 31 Lauderdale Avenue, Anchorsholme, Thornton-Cleveleys, FY5 3JP. Please include your name, address, details of the installation service and a clear statement that you wish to cancel.

You may use the following wording:

> I hereby give notice that I cancel my contract for the DJ system installation service.

You are not required to use this wording, provided your intention to cancel is clear.

Starting work during the cancellation period

You can ask us to start the installation service during the 14-day cancellation period. If you do so, you may be required to pay a proportionate amount for the service supplied up to the time you cancel.

If the service is fully completed during the cancellation period, you may lose your cancellation right only where you expressly asked us to begin the service and acknowledged that you would lose the right to cancel once the service was fully performed.

Refunds

Where you cancel lawfully, we will issue any refund due within 14 days of receiving your cancellation notice, or within any other period required by law.

Where work has already started following your request, we may deduct a proportionate charge for the part of the service properly supplied before cancellation. We will refund the remaining balance due.

Refunds will normally be made using the original payment method, unless another method is agreed or the law requires otherwise.

Deposits

Any deposit paid will normally be treated as part-payment towards the installation service and any agreed equipment.

A deposit will be refunded where the law requires it. If you cancel after work has started, we may retain an appropriate proportion of the deposit to cover the service supplied and any other lawful charges. We will not retain more than is reasonably due.

Equipment ordered to your specification

If equipment has been ordered or prepared specifically to your requirements, including equipment made or configured to your specification, the statutory cancellation right may not apply to that equipment where the law permits.

We will explain any relevant charges or cancellation restrictions before placing a specific order where reasonably possible. This does not affect your rights where the equipment is faulty, not as described or otherwise does not comply with the Consumer Rights Act 2015.

Cancellations after work has started

If you cancel after installation work has started, we may charge for the work completed up to the date of cancellation. This charge will be proportionate to the service supplied and will not exceed the amount reasonably due.

We may also charge for equipment ordered to your specification where the law permits. Any balance remaining after these lawful deductions will be refunded within 14 days.

Faulty or unsatisfactory workmanship

Under the Consumer Rights Act 2015, installation services must be carried out with reasonable care and skill.

If you believe that our workmanship is faulty, contact us promptly and explain the problem. We will normally be given the opportunity to inspect and repair or put right the work first, without charge where we are responsible for the fault.

If repair or repeat performance is not completed within a reasonable time, causes significant inconvenience, or is impossible or unsuccessful, you may be entitled to a price reduction. Depending on the circumstances, this may include a refund of all or part of the price.

Your statutory rights are not affected by this policy.

How to contact us

For cancellations, refund requests or complaints about installation work, contact:

Lewis Hopkin trading as Hopkin DJ Systems (trading as Hopkin DJ Systems) 31 Lauderdale Avenue Anchorsholme Thornton-Cleveleys FY5 3JP

Email: admin@hopkindjsystems.co.uk

Please provide your name, installation address, booking or invoice details if available, and a description of your request.

Data protection and cookies

We process personal information relating to cancellations, refunds and complaints in accordance with the UK GDPR and the Data Protection Act 2018.

Information submitted through this page or by email will be used to deal with your request and meet our legal and contractual obligations. For information about personal data and your rights, please contact us using the details above.

Any cookies or similar technologies used on the website will be handled in accordance with the Privacy and Electronic Communications Regulations (PECR). The Information Commissioner’s Office (ICO) is the supervisory authority for data protection matters in the United Kingdom.

Policy date

This policy was last updated on 29 September 2026.