Privacy Policy

Last updated: 2026-09-29

About this policy

This privacy policy explains how Lewis Hopkin trading as Hopkin DJ Systems (trading as Hopkin DJ Systems) handles personal data when providing DJ system installation services in Anchorsholme and elsewhere in the United Kingdom.

This policy was last updated on 29 September 2026.

Who is responsible for your data

The data controller is:

Lewis Hopkin trading as Hopkin DJ Systems (trading as Hopkin DJ Systems) 31 Lauderdale Avenue, Anchorsholme, Thornton-Cleveleys, FY5 3JP Email: admin@hopkindjsystems.co.uk

The controller is responsible for deciding how and why your personal data is used.

Personal data we collect

When you contact us or request an installation service, we may collect:

  • Your name
  • Your telephone number, email address and other contact details
  • The address where the installation will take place
  • Details of your enquiry, required DJ system, installation requirements and related job details
  • Information needed to arrange, provide and manage the service
  • Correspondence between you and us

We only ask for information that is reasonably necessary to deal with your enquiry, arrange an installation or provide and administer our services.

How we use your data

We may use your personal data to:

  • Respond to enquiries and requests for quotations
  • Discuss your requirements and assess the installation work
  • Arrange, provide and manage DJ system installation services
  • Contact you about appointments, access arrangements, changes or issues relating to a job
  • Process payments and maintain business records
  • Deal with complaints, disputes and legal claims
  • Comply with legal and regulatory obligations
  • Protect our business, systems and customers from misuse or fraud

Lawful bases for using your data

Under the UK General Data Protection Regulation and the Data Protection Act 2018, we rely on the following lawful bases:

  • Contract: where processing is necessary to enter into or perform a contract with you, including providing an installation service.
  • Steps at your request: where you ask us for a quotation or information before entering into a contract.
  • Legal obligation: where we need to keep or disclose information to comply with the law.
  • Legitimate interests: where processing is reasonably necessary to operate and administer our business, communicate with customers, manage records, resolve disputes and protect our services, provided that these interests do not override your rights.
  • Consent: where the law requires consent and you have provided it.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing carried out before consent was withdrawn.

Sharing your data

We may share personal data where necessary to provide and administer our services, operate our website and communicate with you.

Our service providers include:

  • OVHcloud, which provides website hosting
  • Migadu, which provides email services

We may also disclose information where required by law, to establish or defend legal claims, or to protect our rights, property or safety. We do not sell personal data.

International transfers

Some service providers may process or store personal data outside the United Kingdom. Where personal data is transferred internationally, we will ensure that the transfer is permitted under UK data protection law and that appropriate safeguards are used, such as a UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to standard contractual clauses, or another lawful safeguard.

How long we keep your data

We retain personal data only for as long as it is reasonably necessary for the purposes described in this policy.

The retention period depends on the nature of the information and why it was collected. We may keep:

  • Enquiry information for as long as needed to respond to the enquiry and manage any resulting quotation or service
  • Installation and customer records for as long as needed to provide the service, handle follow-up matters, and manage complaints or disputes
  • Financial and business records for as long as required by legal, accounting or tax obligations
  • Records relating to legal claims for as long as necessary to establish, exercise or defend those claims

When information is no longer required, we will securely delete it or make it anonymous where appropriate.

Cookies

Our website uses only strictly necessary cookies and similar technologies required for the website to operate or for requested functions to work.

We do not use optional analytics, advertising or marketing cookies through this website. Because the cookies we use are strictly necessary, they do not require consent under the Privacy and Electronic Communications Regulations (PECR). You can control cookies through your browser settings, although disabling necessary cookies may affect how the website works.

Your data protection rights

Subject to legal conditions and exemptions, you have the right to:

  • Ask for a copy of the personal data we hold about you
  • Ask us to correct inaccurate or incomplete data
  • Ask us to delete your personal data
  • Ask us to restrict how we use your personal data
  • Object to processing based on legitimate interests
  • Object to direct marketing, where applicable
  • Ask for certain information to be provided in a portable format
  • Withdraw consent where processing is based on consent
  • Make a complaint about how we handle your personal data

To exercise your rights, contact us at admin@hopkindjsystems.co.uk or write to Lewis Hopkin trading as Hopkin DJ Systems (trading as Hopkin DJ Systems), 31 Lauderdale Avenue, Anchorsholme, Thornton-Cleveleys, FY5 3JP.

We may need to verify your identity before responding. We normally respond within one month, although this may be extended where the law allows.

Your consumer rights

Where you buy services as a consumer, the Consumer Rights Act 2015 gives you legal rights, including that services must be provided with reasonable care and skill.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may give you a 14-day right to cancel a contract made at a distance or away from business premises. There are exceptions and specific rules, including where a service has been fully performed or where you have requested that performance begins during the cancellation period. Any cancellation rights and applicable conditions will be explained as part of the contracting process.

Nothing in this policy affects your statutory consumer rights.

Complaints to the ICO

If you are unhappy with how we have handled your personal data, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection:

  • Website: https://ico.org.uk/make-a-complaint/
  • Website: https://ico.org.uk/
  • Telephone: 0303 123 1113

Governing law

This policy is governed by the law of England and Wales. The courts of England and Wales will have jurisdiction over any disputes relating to this policy, subject to any mandatory rights you may have under applicable consumer protection law.